:root {
  --chat-ink: #1e293b;
  --chat-primary: #2563eb;
  --chat-primary-hover: #1d4ed8;
  --chat-page: #f2f5f9;
  --chat-surface: #f8fafc;
  --chat-border: #d5dde7;
  --chat-user: #2563eb;
  --chat-bot: #e2e8f0;
  --chat-radius: 18px;
}

/* Shared full-page layout for the browser service and end-customer bots. */
body.chat-page {
  box-sizing: border-box !important;
  width: 100% !important;
  min-width: 0 !important;
  height: 100vh !important;
  height: 100dvh !important;
  min-height: 0 !important;
  margin: 0 !important;
  padding: 0 !important;
  display: flex !important;
  flex-direction: row !important;
  align-items: center !important;
  justify-content: center !important;
  overflow: hidden !important;
  background: var(--chat-page) !important;
  color: var(--chat-ink) !important;
  font-family: Arial, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif !important;
}

body.chat-page *,
#chat-widget *,
#chat-bubble {
  box-sizing: border-box;
}

body.chat-page .chat-container {
  width: min(100%, 420px) !important;
  max-width: 420px !important;
  height: 100vh !important;
  height: 100dvh !important;
  margin: 0 !important;
  display: flex;
  flex: 0 1 420px !important;
  flex-direction: column !important;
  overflow: hidden !important;
  border: 1px solid var(--chat-border) !important;
  border-radius: 20px !important;
  background: #fff !important;
  box-shadow: 0 15px 40px rgba(15, 23, 42, 0.12) !important;
}

body.chat-page .chat-header,
#chat-header {
  flex: 0 0 auto !important;
  padding: 17px 16px !important;
  background: var(--chat-ink) !important;
  color: #fff !important;
  font-size: 17px !important;
  font-weight: 600 !important;
  line-height: 1.35 !important;
  text-align: center !important;
}

body.chat-page .chat-messages,
#chat-widget #chat-body {
  min-height: 0 !important;
  flex: 1 1 auto !important;
  overflow-y: auto !important;
  padding: 14px !important;
  background: var(--chat-surface) !important;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
  scroll-behavior: auto;
}

body.chat-page #chatOutput {
  margin: 0 !important;
  color: var(--chat-ink) !important;
  font-family: inherit !important;
  font-size: 14px !important;
  line-height: 1.45 !important;
  white-space: pre-wrap !important;
  overflow-wrap: anywhere;
}

body.chat-page .message,
body.chat-page .msg,
#chat-body .msg {
  width: fit-content;
  max-width: 82% !important;
  margin: 0 0 10px !important;
  padding: 11px 14px !important;
  border: 0 !important;
  border-radius: var(--chat-radius) !important;
  line-height: 1.45 !important;
  font-size: 14px !important;
  white-space: normal;
  overflow-wrap: anywhere;
  animation: chat-fade-in 0.18s ease-out;
}

body.chat-page .message.user,
body.chat-page .msg.user,
#chat-body .msg.user {
  margin-left: auto !important;
  margin-right: 0 !important;
  border-bottom-right-radius: 5px !important;
  background: var(--chat-user) !important;
  color: #fff !important;
}

body.chat-page .message.bot,
body.chat-page .msg.bot,
#chat-body .msg.bot {
  margin-right: auto !important;
  margin-left: 0 !important;
  border-bottom-left-radius: 5px !important;
  background: var(--chat-bot) !important;
  color: var(--chat-ink) !important;
}

body.chat-page .chat-input,
body.chat-page #input-area,
#chat-widget #input-area {
  flex: 0 0 auto !important;
  display: flex;
  gap: 8px !important;
  align-items: center !important;
  padding: 10px !important;
  border-top: 1px solid var(--chat-border) !important;
  background: #fff !important;
  padding-right: 28px !important;
}

body.chat-page .chat-input input,
body.chat-page #question,
body.chat-page #userInput,
#chat-widget #chat-input {
  min-width: 0 !important;
  min-height: 42px !important;
  flex: 1 1 auto !important;
  padding: 10px 14px !important;
  border: 1px solid #cbd5e1 !important;
  border-radius: 24px !important;
  outline: none !important;
  background: #fff !important;
  color: var(--chat-ink) !important;
  font: inherit !important;
  font-size: 14px !important;
}

body.chat-page .chat-input input:focus,
body.chat-page #question:focus,
#chat-widget #chat-input:focus {
  border-color: var(--chat-primary) !important;
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.12) !important;
}

body.chat-page .chat-input button,
body.chat-page #send,
body.chat-page #sendBtn,
#chat-widget #chat-send {
  min-height: 42px !important;
  flex: 0 0 auto !important;
  margin: 0 !important;
  padding: 0 17px !important;
  border: 0 !important;
  border-radius: 22px !important;
  background: var(--chat-primary) !important;
  color: #fff !important;
  font: inherit !important;
  font-size: 14px !important;
  font-weight: 600 !important;
  cursor: pointer !important;
  transition: background-color 0.15s ease;
}

body.chat-page .chat-input button:hover,
body.chat-page #send:hover,
body.chat-page #sendBtn:hover,
#chat-widget #chat-send:hover {
  background: var(--chat-primary-hover) !important;
}

body.chat-page .topic-btn,
body.chat-page .product-btn,
body.chat-page .chunk-btn,
body.chat-page .suggestion-btn,
#chat-widget .product-btn,
#chat-widget .chunk-btn,
#chat-widget .suggestion-btn {
  width: 100% !important;
  min-height: 38px !important;
  margin: 5px 0 !important;
  padding: 9px 12px !important;
  border: 0 !important;
  border-radius: 10px !important;
  background: var(--chat-primary) !important;
  color: #fff !important;
  font: inherit !important;
  font-size: 14px !important;
  line-height: 1.35 !important;
  text-align: left !important;
  cursor: pointer !important;
}

body.chat-page .topic-btn:hover,
body.chat-page .product-btn:hover,
body.chat-page .chunk-btn:hover,
body.chat-page .suggestion-btn:hover,
#chat-widget .product-btn:hover,
#chat-widget .chunk-btn:hover,
#chat-widget .suggestion-btn:hover {
  background: var(--chat-primary-hover) !important;
}

body.chat-page .product-list,
body.chat-page .chunk-list,
body.chat-page .suggestion-list {
  display: flex;
  flex-direction: column !important;
  gap: 3px !important;
  margin-top: 10px !important;
}

body.chat-page .answer-feedback button,
#chat-widget .answer-feedback button {
  border: 1px solid var(--chat-border) !important;
  border-radius: 8px !important;
  background: #fff !important;
  color: var(--chat-ink) !important;
  padding: 5px 9px !important;
  cursor: pointer !important;
}

body.chat-page .message img,
body.chat-page .msg img,
#chat-body .bot-image {
  display: block;
  max-width: 100%;
  height: auto;
  margin-top: 8px;
  border-radius: 8px;
}

#chat-widget .msg img {
  display: block;
  max-width: 100%;
  height: auto;
  margin-top: 8px;
  border-radius: 8px;
}

#chat-widget .widget-response-assets {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 8px;
  margin: 10px 0;
}

#chat-widget .widget-response-assets img {
  display: block;
  max-width: min(100%, 250px);
  height: auto;
  border-radius: 8px;
}

body.chat-page a,
#chat-widget a {
  color: var(--chat-primary);
  font-weight: 600;
  text-decoration: none;
}

body.chat-page a:hover,
#chat-widget a:hover {
  text-decoration: underline;
}

/* Shared floating widget shell used by both chatbot embeds. */
#chat-bubble {
  position: fixed !important;
  right: 20px !important;
  bottom: 20px !important;
  z-index: 99999 !important;
  display: flex;
  align-items: center !important;
  justify-content: center !important;
  padding: 0 !important;
  width: 58px !important;
  height: 58px !important;
  border-radius: 50% !important;
  background: var(--chat-primary) !important;
  color: #fff !important;
  box-shadow: 0 5px 16px rgba(15, 23, 42, 0.24) !important;
  font-family: Arial, system-ui, sans-serif !important;
  font-size: 13px !important;
  font-weight: 600 !important;
  cursor: pointer !important;
  transition: transform 0.2s ease !important;
}

#chat-bubble:hover {
  transform: scale(1.06) !important;
}

#chat-widget {
  box-sizing: border-box !important;
  position: fixed !important;
  right: 20px;
  bottom: 92px;
  z-index: 99999 !important;
  display: none;
  flex-direction: column !important;
  overflow: hidden !important;
  width: min(340px, calc(100vw - 32px));
  height: min(450px, calc(100dvh - 112px));
  min-width: min(280px, calc(100vw - 32px));
  min-height: min(320px, calc(100dvh - 112px));
  max-width: min(800px, calc(100vw - 32px));
  max-height: calc(100dvh - 112px);
  border: 1px solid var(--chat-border) !important;
  border-radius: 20px !important;
  background: #fff !important;
  box-shadow: 0 15px 40px rgba(15, 23, 42, 0.18) !important;
  font-family: Arial, system-ui, sans-serif !important;
  transform: scale(0);
  transform-origin: bottom right;
  transition: transform 0.25s ease;
}

#chat-widget .widget-resize-handle {
  position: absolute;
  left: 2px;
  top: 2px;
  z-index: 5;
  width: 22px;
  height: 22px;
  border-radius: 17px 0 0 0;
  background: linear-gradient(315deg, transparent 50%, #94a3b8 51%, #94a3b8 58%, transparent 59%, transparent 68%, #94a3b8 69%, #94a3b8 76%, transparent 77%);
  cursor: nwse-resize;
  touch-action: none;
  user-select: none;
}

#chat-widget .widget-resize-handle:hover {
  background-color: rgba(37, 99, 235, 0.12);
}

#chat-widget.show {
  transform: scale(1);
}

#chat-widget #chat-header {
  flex: 0 0 auto !important;
  padding: 17px 16px !important;
  background: var(--chat-ink) !important;
  color: #fff !important;
  font-size: 17px !important;
  font-weight: 600 !important;
  line-height: 1.35 !important;
  text-align: center !important;
  cursor: pointer;
}

#chat-widget #chat-body {
  min-height: 0 !important;
  flex: 1 1 auto !important;
  overflow-y: auto !important;
  padding: 14px !important;
  background: var(--chat-surface) !important;
  color: var(--chat-ink) !important;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior: contain;
}

#chat-widget .msg {
  position: relative;
  width: fit-content !important;
  max-width: 82% !important;
  margin: 0 0 10px !important;
  padding: 11px 14px !important;
  border: 0 !important;
  border-radius: var(--chat-radius) !important;
  font-size: 14px !important;
  line-height: 1.45 !important;
  white-space: normal !important;
  overflow-wrap: anywhere;
  opacity: 0;
  transform: translateY(3px);
  transition: opacity 0.18s ease, transform 0.18s ease;
}

#chat-widget .msg.show {
  opacity: 1;
  transform: translateY(0);
}

#chat-widget .msg.user {
  margin-left: auto !important;
  margin-right: 0 !important;
  border-bottom-right-radius: 5px !important;
  background: var(--chat-user) !important;
  color: #fff !important;
}

#chat-widget .msg.bot {
  margin-right: auto !important;
  margin-left: 0 !important;
  border-bottom-left-radius: 5px !important;
  background: var(--chat-bot) !important;
  color: var(--chat-ink) !important;
}

#chat-widget #chat-body .msg.error {
  border: 1px solid #fecaca !important;
  background: #fef2f2 !important;
  color: #991b1b !important;
}

#chat-widget #input-area {
  flex: 0 0 auto !important;
  display: flex !important;
  align-items: center !important;
  gap: 8px !important;
  padding: 10px !important;
  border-top: 1px solid var(--chat-border) !important;
  background: #fff !important;
}

#chat-widget #chat-input {
  min-width: 0 !important;
  min-height: 42px !important;
  flex: 1 1 auto !important;
  padding: 10px 14px !important;
  border: 1px solid #cbd5e1 !important;
  border-radius: 24px !important;
  outline: none !important;
  background: #fff !important;
  color: var(--chat-ink) !important;
  font: inherit !important;
  font-size: 14px !important;
}

#chat-widget #chat-input:focus {
  border-color: var(--chat-primary) !important;
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.12) !important;
}

#chat-widget #chat-send {
  min-height: 42px !important;
  flex: 0 0 auto !important;
  margin: 0 !important;
  padding: 0 17px !important;
  border: 0 !important;
  border-radius: 22px !important;
  background: var(--chat-primary) !important;
  color: #fff !important;
  font: inherit !important;
  font-size: 14px !important;
  font-weight: 600 !important;
  cursor: pointer !important;
}

#chat-widget #chat-send:hover {
  background: var(--chat-primary-hover) !important;
}

#chat-widget .topic-btn,
#chat-widget .product-btn,
#chat-widget .chunk-btn,
#chat-widget .suggestion-btn {
  width: 100% !important;
  min-height: 38px !important;
  margin: 5px 0 !important;
  padding: 9px 12px !important;
  border: 0 !important;
  border-radius: 10px !important;
  background: var(--chat-primary) !important;
  color: #fff !important;
  font: inherit !important;
  font-size: 14px !important;
  line-height: 1.35 !important;
  text-align: left !important;
  cursor: pointer !important;
}

#chat-widget .topic-btn:hover,
#chat-widget .product-btn:hover,
#chat-widget .chunk-btn:hover,
#chat-widget .suggestion-btn:hover {
  background: var(--chat-primary-hover) !important;
}

#chat-widget .widget-welcome-options {
  display: flex;
  flex-direction: column;
  gap: 2px;
  margin-top: 10px;
}

#chat-widget .widget-asset-link {
  display: inline-block;
  margin: 8px 8px 0 0;
  padding: 8px 10px;
  border-radius: 8px;
  background: #fff;
}

#chat-widget #typing-indicator {
  display: none;
  flex: 0 0 auto;
  margin: 0;
  padding: 0 12px 8px;
  background: #fff;
  color: #64748b;
  font-size: 12px;
}

body.chat-page .error-code,
#chat-widget .error-code {
  display: inline-block;
  padding: 2px 6px;
  border-radius: 6px;
  background: #cbd5e1;
  font-weight: 600;
}

@keyframes chat-fade-in {
  from { opacity: 0; transform: translateY(3px); }
  to { opacity: 1; transform: translateY(0); }
}

@media (max-width: 600px) {
  body.chat-page {
    align-items: stretch !important;
    justify-content: stretch !important;
    background: var(--chat-surface) !important;
  }

  body.chat-page .chat-container {
    width: 100% !important;
    max-width: none !important;
    height: 100vh !important;
    height: 100dvh !important;
    flex: 1 1 auto !important;
    border-radius: 0 !important;
    box-shadow: none !important;
  }

  body.chat-page .chat-header {
    padding: 14px 12px !important;
    font-size: 16px !important;
  }

  body.chat-page .chat-messages {
    padding: 14px !important;
  }

  body.chat-page .message,
  body.chat-page .msg {
    max-width: 88% !important;
    font-size: 14px !important;
  }

  body.chat-page .chat-input,
  body.chat-page #input-area {
    padding: 9px !important;
  }

  #chat-widget {
    right: 12px;
    bottom: 84px;
    width: min(340px, calc(100vw - 24px));
    height: min(450px, calc(100dvh - 100px));
    min-width: min(260px, calc(100vw - 24px));
    min-height: min(300px, calc(100dvh - 100px));
    max-width: calc(100vw - 24px);
    max-height: calc(100dvh - 100px);
  }

  #chat-bubble {
    right: 14px !important;
    bottom: 14px !important;
  }
}

/* ECM Intelligence theme for the floating service and end-customer widgets.
   Full-page chat styling above stays independent; this block only changes appearance. */
#chat-widget{
  --widget-ink:#202124;
  --widget-muted:#766e65;
  --widget-line:#ddcdbb;
  --widget-paper:#fbf7f0;
  --widget-bot:#f1e8dd;
  --widget-copper:#9a673e;
  --widget-copper-light:#d8aa79;
  border:1px solid var(--widget-line)!important;
  border-radius:21px!important;
  background:var(--widget-paper)!important;
  color:var(--widget-ink)!important;
  box-shadow:0 18px 48px rgba(45,32,20,.24),inset 0 1px rgba(255,255,255,.9)!important;
}
#chat-widget #chat-header{
  position:relative!important;
  display:flex!important;
  align-items:center!important;
  gap:10px!important;
  min-height:62px!important;
  box-sizing:border-box!important;
  padding:10px 12px 10px 38px!important;
  background:linear-gradient(110deg,#171b1c 0%,#292b29 72%,#493524 100%)!important;
  color:#f8f2e9!important;
  letter-spacing:.01em;
  text-align:left!important;
  cursor:default!important;
}
#chat-widget .widget-header-icon{
  display:grid;
  place-items:center;
  flex:0 0 34px;
  width:34px;
  height:34px;
  border:1px solid rgba(231,190,145,.7);
  border-radius:50%;
  background:linear-gradient(145deg,#c09162,#795537);
  color:#fff7ec;
}
#chat-widget .widget-header-icon svg{
  width:19px;
  height:19px;
  fill:none;
  stroke:currentColor;
  stroke-width:1.7;
  stroke-linecap:round;
  stroke-linejoin:round;
}
#chat-widget .widget-header-copy{
  display:flex;
  flex:1 1 auto;
  min-width:0;
  flex-direction:column;
  gap:3px;
  line-height:1.15;
}
#chat-widget .widget-header-title{
  overflow:hidden;
  color:#fffaf3;
  font-size:14px;
  font-weight:650;
  text-overflow:ellipsis;
  white-space:nowrap;
}
#chat-widget .widget-header-subtitle{
  overflow:hidden;
  color:#d6c8b7;
  font-size:10px;
  font-weight:400;
  text-overflow:ellipsis;
  white-space:nowrap;
}
#chat-widget .widget-header-actions{
  display:flex;
  flex:0 0 auto;
  align-items:center;
  gap:4px;
}
#chat-widget .widget-header-action{
  display:grid;
  place-items:center;
  width:25px;
  height:25px;
  padding:0!important;
  border:0!important;
  border-radius:6px!important;
  background:transparent!important;
  color:#f5ede3!important;
  font:inherit;
  font-size:18px;
  line-height:1;
  cursor:pointer;
}
#chat-widget .widget-header-action:hover{
  background:rgba(255,255,255,.14)!important;
  color:#fff!important;
}
#chat-widget .widget-resize-handle{
  z-index:4;
  background:radial-gradient(circle,#c99a6b 1px,transparent 1.5px) 0 0/5px 5px!important;
}
#chat-widget #chat-body{
  background:linear-gradient(180deg,#fbf7f0,#f6efe6)!important;
  color:var(--widget-ink)!important;
}
#chat-widget .msg.bot{
  border:1px solid #e8ddd0!important;
  border-bottom-left-radius:6px!important;
  background:var(--widget-bot)!important;
  color:var(--widget-ink)!important;
}
#chat-widget .msg.user{
  border:1px solid #8b5e39!important;
  border-bottom-right-radius:6px!important;
  background:linear-gradient(135deg,#a8784e,#805535)!important;
  color:#fff!important;
}
#chat-widget #input-area{
  border-top:1px solid var(--widget-line)!important;
  background:rgba(255,252,247,.98)!important;
}
#chat-widget #chat-input{
  border:1px solid #d8cbbb!important;
  border-radius:14px!important;
  background:#fffaf3!important;
  color:var(--widget-ink)!important;
}
#chat-widget #chat-input:focus{
  border-color:var(--widget-copper)!important;
  box-shadow:0 0 0 3px rgba(168,115,67,.16)!important;
}
#chat-widget #chat-send{
  border:1px solid #906039!important;
  border-radius:12px!important;
  background:linear-gradient(110deg,#171b1c,#2c2d2b 72%,#765438)!important;
  color:#fff!important;
}
#chat-widget #chat-send:hover{background:linear-gradient(110deg,#252929,#3b3832 72%,#8a6342)!important}
#chat-widget .topic-btn,
#chat-widget .product-btn,
#chat-widget .chunk-btn,
#chat-widget .suggestion-btn{
  min-height:38px!important;
  border:1px solid #c89a6c!important;
  border-radius:11px!important;
  background:linear-gradient(180deg,#fffaf3,#f5ebdf)!important;
  color:#65452d!important;
  box-shadow:0 2px 5px rgba(55,39,22,.07);
}
#chat-widget .topic-btn:hover,
#chat-widget .product-btn:hover,
#chat-widget .chunk-btn:hover,
#chat-widget .suggestion-btn:hover{
  border-color:#906039!important;
  background:linear-gradient(110deg,#171b1c,#2c2d2b 72%,#765438)!important;
  color:#fff!important;
}
#chat-widget .widget-welcome-options{gap:5px}
#chat-widget #typing-indicator{border-top:1px solid #eee4d9;background:#fffaf3;color:var(--widget-muted)}
#chat-widget .answer-feedback{color:var(--widget-muted)!important}
#chat-widget .answer-feedback button{
  border:1px solid var(--widget-line)!important;
  border-radius:9px!important;
  background:#fffaf3!important;
  color:#65452d!important;
}
#chat-widget .answer-feedback button:hover{border-color:var(--widget-copper)!important;background:#f2e5d5!important}
#chat-widget a{color:#885a35!important}
#chat-widget .widget-asset-link{border:1px solid var(--widget-line);background:#fffaf3;color:#885a35}
#chat-widget .error-code{background:#ead9c6;color:#5f422b}
#chat-widget .widget-resize-handle:hover{background-color:rgba(168,115,67,.14)}
#chat-bubble{
  border:1px solid #906039!important;
  background:linear-gradient(135deg,#a8784e,#68482f)!important;
  color:#fff!important;
  box-shadow:0 7px 20px rgba(45,32,20,.28)!important;
}
#chat-bubble:hover{filter:brightness(1.08)}

@media(prefers-reduced-motion:reduce){#chat-widget,#chat-bubble,#chat-widget .msg{transition:none!important}}